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News & events
Recent press releases
Recent press clippings
August 21, 2008
eGain's solution for collaborative customer service resolution selected as KMWorld Trend-Setting Product of 2008
August 13, 2008
eGain names MATERNA as a new channel partner in Sweden
July 23, 2008
eGain launches EcoNet™ Partner Portal to support its EMEA Channel Partner Program
June 26, 2008
eGain ensures good health of customer service at Allianz Worldwide Care
June 24, 2008
eGain marks the tenth anniversary of delivering on-demand software for customer service management
June 16, 2008
Creditsafe selects eGain OnDemand for unified customer service
June 11, 2008
eGain Partners with PlanNet21 to Expand Business in Ireland
June 11, 2008
eGain CEO Ashu Roy named Ernst & Young Entrepreneur of the Year® 2008 award finalist
June 5, 2008
eGain to host online seminar featuring premier analyst firm and ICMI on reinventing phone customer service
May 8, 2008
eGain announces financial results for the third fiscal quarter ended March 31, 2008
August
2008
ContactCenterWorld
Chat and Cobrowse Customer Service that Pays Off: 8 Foolproof Steps for Success
August
2008
ContactCenterWorld
Ashu Roy - Chairman and CEO, eGain Communications Corporation On Customer Service
August
2008
destinationCRM
Business Problem: Subpar email response forces unhappy customers to live agents
August
2008
destinationCRM
Calling It Quits: Contact center agents are leaving in massive numbers—attrition and absenteeism run rampant—but there are ways to stem the tide
August 2008
CIO
9 TCO Traps to Avoid when Implementing CRM Customer Service Software
July 2008
MyCustomer.com
Is chat ready for the mainstream of customer engagement?
July 2008
Contact Professional
Six Ways to Maximize Knowledgebase ROI in the Contact Center
July 2008
destinationCRM
Jumping Into the SaaS Pool
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