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News & events


Recent press releases

   

Recent press clippings

August 21, 2008
eGain's solution for collaborative customer service resolution selected as KMWorld Trend-Setting Product of 2008

August 13, 2008
eGain names MATERNA as a new channel partner in Sweden

July 23, 2008
eGain launches EcoNet™ Partner Portal to support its EMEA Channel Partner Program

June 26, 2008
eGain ensures good health of customer service at Allianz Worldwide Care

June 24, 2008
eGain marks the tenth anniversary of delivering on-demand software for customer service management

June 16, 2008
Creditsafe selects eGain OnDemand for unified customer service

June 11, 2008
eGain Partners with PlanNet21 to Expand Business in Ireland

June 11, 2008
eGain CEO Ashu Roy named Ernst & Young Entrepreneur of the Year® 2008 award finalist

June 5, 2008
eGain to host online seminar featuring premier analyst firm and ICMI on reinventing phone customer service

May 8, 2008
eGain announces financial results for the third fiscal quarter ended March 31, 2008

    August 2008
ContactCenterWorld
Chat and Cobrowse Customer Service that Pays Off: 8 Foolproof Steps for Success


August
2008
ContactCenterWorld
Ashu Roy - Chairman and CEO, eGain Communications Corporation On Customer Service


August
2008
destinationCRM
Business Problem: Subpar email response forces unhappy customers to live agents

August
2008
destinationCRM
Calling It Quits: Contact center agents are leaving in massive numbers—attrition and absenteeism run rampant—but there are ways to stem the tide

August 2008
CIO
9 TCO Traps to Avoid when Implementing CRM Customer Service Software

July 2008
MyCustomer.com
Is chat ready for the mainstream of customer engagement?

July 2008
Contact Professional
Six Ways to Maximize Knowledgebase ROI in the Contact Center

July 2008
destinationCRM
Jumping Into the SaaS Pool
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