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August 2008 ContactCenterWorld	Chat and Cobrowse Customer Service that Pays Off: 8 Foolproof Steps for Success
August 2008 ContactCenterWorld	Ashu Roy - Chairman and CEO, eGain Communications Corporation On Customer Service
August 2008 destinationCRM	Business Problem: Subpar email response forces unhappy customers to live agents
August 2008 destinationCRM	Calling It Quits: Contact center agents are leaving in massive numbers—attrition and absenteeism run rampant—but there are ways to stem the tide
August 2008 CIO	9 TCO Traps to Avoid when Implementing CRM Customer Service Software
July 2008 MyCustomer.com	Is chat ready for the mainstream of customer engagement?
July 2008 Contact Professional	Six Ways to Maximize Knowledgebase ROI in the Contact Center
July 2008 destinationCRM	Jumping Into the SaaS Pool
June 2008 Manage Smarter	Eight Ways to Maintain Your Customer Service Brand Promise
June 2008 TMCnet	CRM Old-Timer EGain Hits Decade Mark
June 2008 CRMBuyer	CRM for the Video Game Industry - Tough Crowd
June 2008 Channel Web	eGain hopes to make waves
June 2008 TMCnet	eGain Tapped by Creditsafe for On-Demand Customer Service
June 2008 Call Centre Focus	Self-service revolution
June 2008 Internet Retailer	It’s summer; Santa is getting near
May 2008 BusinessWeek	Improving Customer Service - Help make your response consistent
May 2008 destinationCRM	Make Your Contact Center Emotionally Intelligent - 5 best practices to help you get there
May 2008 Internet Retailer	How Replacements gets more out of its contact center
May 2008 Catalog Success	9 Ways to Improve Your Customer Service - Webinar demonstrates how marketers can integrate channels to improve customer service
May 2008 Chain Store Age	A New Mix of Services
April 2008 1to1media	Customer Service Woes
April 2008 ITWeb	eGain powers customer service at UK energy giant
April 2008 ITPro	Energy firm moves to online self-service
April 2008 WallSt.net	“3 Minute Press Show” featuring Ashu Roy, Chairman and CEO
April 2008 Contact Management	Study finds most firms offer inadequate customer service
March 2008 Call Center Times	Study by eGain Finds Major Deficiencies in Customer Service Offered by North American Enterprises
March 2008 NACC newsletter	Business Value of Contact Center Knowledge Management: A Strategic Perspective
March 2008 ContactCentreLink.com	Five call centre megatrends and how to ride them
March 2008 The Wall Street Journal	First-of-Its-Kind Study by eGain Finds Major Deficiencies in Customer Service Offered by North American Enterprises
March 2008 TMCnet	eGain Study Reveals North American Companies Failing in Customer Service: Part II
March 2008 TMCnet	eGain Study Reveals North American Companies Failing in Customer Service
March 2008 Internet Retailer	10 tips for employing live chat profitably
February 2008 mycustomer.com	From technobabble to two-way interaction: the webolution
February 2008 destinationCRM	Real-Time CRM
January 2008 TMCnet	Research Shows Retailers Can Benefit From Providing Optimal Online Experience
January 2008 ebizQ	Service-Oriented Customer Interaction Management
January 2008 destinationCRM	Want superior customer experience? Start with superior agent experience
January 2008 Internet Retailer	Multi-channel CRM: Technology is there—if retailers can manage sales and shopping behavior across channels

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