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eGain-Cisco relationship
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eGain's award-winning products
for email
management (eGain Mail™), chat
(eGain Chat™), and web
collaboration (eGain Cobrowse™)
are now an integral part of the Cisco Unified
Contact Center Enterprise™ and the Cisco
Unified Contact Center Express™ software
suites for customer interaction management.
The Cisco Unified Contact Center Enterprise
and Cisco Unified Contact Center Express suites
provide state-of-the-art IP-based customer
interaction solutions for the enterprise and
the SMB (small and medium-sized business)
market segments, respectively. These solutions
integrate inbound and outbound voice applications
with Internet applications including real-time
chat, web collaboration, and email, transforming
the traditional contact center into a Customer
Interaction Network, which enhances responsiveness
and streamlines interactions to help organizations
deliver superior customer service. The broad
and deep integration unifies capabilities,
enabling a single agent to support multiple
interactions simultaneously regardless of
which communication channel the customer has
chosen. Moreover, the solutions enable agents
to provide individualized service, based on
almost any contact attribute. |
Find out more:
For sales and support information, contact
Cisco.
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