Big Trends in CX
Gartner
89% of companies believe CX is their main basis for competition
89% of companies believe CX is their main basis for competition
Nielsen
67% of consumers expect to message businesses even more over the next two years
67% of consumers expect to message businesses even more over the next two years
Statista
There will be 3 billion users of messaging apps by 2022
There will be 3 billion users of messaging apps by 2022
Solution Highlights
Enable consumers on Android-powered mobile devices to interact with businesses through Google Business Messages, including from entry points such as search and maps
Leverage eGain AI to infer customer intent, power bot conversations through messaging, route escalations to contact center agents, and guide agents through messaging conversations
Provide immersive customer experiences with the rich features of Google’s Business Messages
Handle conversations, leveraging the powerful capabilities of eGain Advisor™ agent desktop that provides
- Personalized, proactive customer engagement
- Solve Button™ for easy access to contextual knowledge and AI-powered conversational guidance
YouGov consumer survey